We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, just go to our contact page and tell us the exact issue so we can start the return/refund process.
You can always contact us for any return questions.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
If you receive damaged products, make sure to reach out to us and send us video asap. So we can get the issue fixed for you.
Return Shipping Costs
Return shipping costs are the responsibility of the customer, unless the return is due to a mistake on our part or a defective item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
I want to cancel my order. Can I?
You can cancel an order if it has yet to be sent to our warehouse for picking and packing. Please contact us as soon as possible if you wish to cancel. If the item has left our warehouse, please wait for it to arrive before organizing a return. Please note that postage will not be covered once the order has left our warehouse. You'll have to pay return shipping and no restocking fee.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 business days.
Contact Information:
Email: hello@gymotive.com
Phone Number: +1 586-500-4484
Address: 3343 Kirkton Dr, Sterling Heights, MI 48310, United States