Shipping policy
At Gymotive, we're committed to getting your order to you as quickly and smoothly as possible. Below you'll find everything you need to know about our shipping process.
When Will My Order Be Processed?
All orders are processed within 1–2 business days (Monday to Friday, excluding public holidays).
Once your order has been processed and dispatched, you'll receive a confirmation email with your tracking details.
Where Do You Ship?
We currently ship to addresses within the United States.
How Long Does Shipping Take?
Estimated delivery time:
United States: 4–10 business days
Please note that delivery times are estimates and may vary due to factors outside our control, including weather conditions, carrier delays, holidays, or other unforeseen circumstances.
How Much Does Shipping Cost?
We offer Free Shipping On All Orders within the United States.
There are no hidden shipping fees at checkout.
How Can I Track My Order?
As soon as your order has shipped, we'll send you an email containing your tracking number.
Please allow 24–48 hours for the tracking information to become available after receiving your shipping confirmation.
My Tracking Hasn't Updated
Tracking updates may occasionally take 24–48 hours to appear after your parcel has been dispatched.
If your tracking hasn't updated after several days, please contact our support team and we'll be happy to assist.
My Order Is Delayed
While most orders arrive within the estimated delivery window, occasional delays can occur due to:
- High shipping volumes
- Severe weather
- Carrier disruptions
- Public holidays
We appreciate your patience and will gladly help investigate any significant delays.
My Package Is Lost Or Arrived Damaged
If your package is lost in transit or arrives damaged, please contact us as soon as possible.
We'll work with the shipping carrier to resolve the issue and, where appropriate, arrange a replacement or refund.
I Entered The Wrong Shipping Address
Please contact us immediately if you've entered an incorrect shipping address.
If your order has not yet been dispatched, we'll do our best to update it.
Unfortunately, once an order has shipped, we cannot guarantee that address changes can be made, and Gymotive cannot be held responsible for orders delivered to an incorrectly provided address.
Can I Cancel Or Change My Order?
If your order has not yet been processed, we may be able to make changes or cancel it.
Please contact us as soon as possible after placing your order. Once an order has been dispatched, we are unable to modify or cancel it.
Need Help?
Our customer support team is always happy to assist.
Email: hello@gymotive.com
