RelaxPro™ Massage Gun

All orders are processed within 1–2 business days, Monday to Friday, excluding public holidays.

Once your order has been processed and dispatched, you will receive a confirmation email containing your tracking details.

We currently ship to addresses within the United States.

Estimated delivery within the United States is 4–10 business days.

Delivery times are estimates and may vary due to weather, carrier delays, public holidays, high shipping volumes or circumstances outside our control.

We offer free shipping on all orders within the United States. There are no hidden shipping fees at checkout.

Once your order has shipped, we will email you a tracking number.

Please allow approximately 24–48 hours for the tracking information to become available after receiving your shipping confirmation.

Tracking updates may occasionally take 24–48 hours to appear after your parcel has been dispatched.

If your tracking has not updated after several days, please contact our customer support team for assistance.

While most orders arrive within the estimated delivery window, occasional delays may occur due to:

• High shipping volumes
• Severe weather conditions
• Carrier disruptions
• Public holidays

We appreciate your patience and will gladly help investigate any significant delivery delay.

If your package is lost in transit or arrives damaged, please contact us as soon as possible.

We will work with the shipping carrier to investigate the issue and, where appropriate, arrange a replacement or refund.

Please contact us immediately if you entered an incorrect shipping address.

If your order has not yet been dispatched, we will do our best to update it. Once an order has shipped, we cannot guarantee that the delivery address can be changed.

Gymotive cannot be held responsible for orders delivered to an incorrectly provided address.

If your order has not yet been processed, we may be able to modify or cancel it.

Please contact us as soon as possible after placing your order. Once an order has been dispatched, it can no longer be modified or cancelled.

Contact our customer support team at hello@gymotive.com .

To qualify for a return, the item must be in the same condition in which it was received, unworn or unused, with all original tags attached and in its original packaging.

You will also need to provide your receipt or another valid form of proof of purchase.

Please inspect your order when it arrives and contact us promptly if the item is damaged, defective or incorrect.

Include your order details and clear photographs of the issue so our team can review the request and provide an appropriate resolution.

Return shipping costs may be the responsibility of the customer unless the item received was damaged, defective or incorrect.

Items returned without first contacting our support team may not be accepted.

Once your return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method. Please allow additional processing time for your bank or card provider to apply the refund to your account.

Items that have been used, damaged after delivery, returned without their original packaging or purchased as final-sale items may not qualify for a return.